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Prime Windscreens – Help & Information (FAQs)

About Our Services

1. What types of auto glass services do you offer?
   At Prime Windscreens, we provide expert solutions including windscreen replacement, glass chip repair, heated rear window installation, door window replacement, and complete car glass services across a wide range of cars, vans, and commercial fleets.
2. Which locations do you serve?
   We operate throughout Greater London, Essex, Hertfordshire, and nearby counties, delivering a mobile vehicle glass service that comes directly to your home, office, or roadside location.
3. Are your car glass installers qualified?
   Yes, all our technicians are fully trained, experienced, and certified to carry out automotive glass fitting on all makes and models of vehicles.
4. Can you carry out urgent windscreen replacements?
   Yes, we offer fast-response windscreen installations and can often complete the job on the same day, depending on part availability and your location.
5. Do I have to pay extra for mobile service?
   No, our mobile windscreen technicians come to you at no additional cost – we do not charge any travel or call-out fees.

Glass Repairs & Replacements

6. Can you fix small chips or minor cracks in my windscreen?
   Yes, we offer stone chip sealing and crack repairs, helping prevent further damage and maintaining the structural strength of your front screen.
7. When should I opt for a full windscreen change?
   If the crack or chip obstructs the driver’s field of vision or is larger than a 1£ coin, we recommend a complete windscreen replacement for safety and legal compliance.
8. What kind of glass do you install?
   We use manufacturer-approved laminated glass or equivalent quality products that meet or exceed OEM specifications for maximum durability and visibility.
9. Do you replace side windows and rear screens?
   Yes, we provide rear windscreen replacement, passenger and driver door glass installation, and quarter glass repairs for all makes and models.
10. How long does it take to change a vehicle windscreen?
    Most front windscreen replacements are completed within 60 to 90 minutes, depending on the complexity of the vehicle and any additional features like sensors or heating.

Pricing, Guarantee & Insurance

11. What is the price range for a new windscreen?
    The cost of replacing a car windscreen varies based on the make, model, and glass type. We provide transparent pricing with no hidden charges – contact us today at 07426801611 for a fast quote.
12. Do your services come with a warranty?
    Yes, we back all windscreen fittings and car glass work with a 7-year guarantee covering workmanship and materials.
13. Can I claim through my insurance for windscreen work?
    Yes, we can issue detailed receipts and documentation for you to reclaim costs through your vehicle insurance if you have glass cover. Speak to your insurer to confirm your policy.
14. Do you offer any deals or match other quotes?
    We strive to offer the most competitive prices and are happy to match or beat any legitimate quote for equivalent auto glass services.

Booking & Technical Details

15. How do I schedule a car glass service?
    Booking is easy – simply call us on 07426 801611 or email primewindscreens@gmail.com. Our team will find the earliest available time slot for your location.
16. Can I drive my vehicle immediately after a new windscreen is installed?
    We advise waiting at least 1 hour after your windscreen is fitted to allow the adhesive to cure properly before driving.
17. Is it dangerous to drive with a cracked windscreen?
    Yes, cracks can compromise your visibility and vehicle’s structural integrity. Driving with a damaged windscreen can also lead to a failed MOT or legal penalties. It’s best to arrange a replacement as soon as possible.
18. Do you handle windscreen replacement for electric cars?
    Yes, we are fully equipped to service electric and hybrid vehicles, including those with ADAS calibration systems, sensors, and heated windshields.

19. What makes Prime Windscreens the right choice?
       We combine years of industry knowledge, mobile service convenience, high-quality replacement glass, and customer-focused pricing to provide one of the most trusted auto glass repair and replacement services in the South East of England.